1. About us
These Terms and Conditions apply to all purchases made through the Evergreen Agency website.
Evergreen Agency is a UK-based marketing agency specialising in home, garden, and lifestyle brands.
By purchasing any product or service from our website, you agree to be bound by these Terms and Conditions.
2. Products and services
We sell a range of digital products and services, which may include:
- Digital tools, diagnostics, and systems (including the Growth Planning System)
- Downloadable guides and resources
- Event tickets (online or in-person)
- Access to educational content or materials
Unless otherwise stated, all products are delivered digitally.
3. Digital products and delivery
For digital products:
- Access is provided immediately or shortly after purchase
- Delivery may be via email, downloadable link, or web-based access
- You are responsible for ensuring your email address and details are correct at checkout
We are not responsible for delays caused by incorrect contact details.
4. Refunds and cancellations
Due to the nature of digital products and instant access:
- All sales of digital products are final
- We do not offer refunds once access has been granted, except where required by law
For event tickets or services:
- Refund terms will be clearly stated on the product or event page
- Tickets are non-transferable unless explicitly stated otherwise
If you experience a technical issue accessing a product, please contact us via hello@theevergreenagency.co.uk and we will make reasonable efforts to resolve it.
5. Use of products
All products and materials provided by Evergreen Agency are for your internal business use only.
You may not:
- Share, resell, distribute, or reproduce any materials
- Provide access to third parties without permission
- Use the materials to create competing products or services
All intellectual property remains the property of Evergreen Agency.
6. No guarantees or results promises
Our products and services are designed to provide guidance, insight, and strategic clarity.
We do not guarantee:
- Specific financial outcomes
- Revenue growth
- Marketing performance results
Outcomes depend on many factors outside our control, including execution, market conditions, and business decisions.
7. Professional disclaimer
The Growth Planning System and other resources are provided for informational and planning purposes only.
They do not constitute:
- Legal advice
- Financial advice
- Accounting advice
You are responsible for any decisions made based on the information provided.
8. Limitation of liability
To the fullest extent permitted by law:
- Evergreen Agency will not be liable for indirect or consequential losses
- Our total liability is limited to the amount paid for the product or service
Nothing in these Terms limits liability where it would be unlawful to do so.
9. Personal data
Your personal data will be handled in accordance with our Privacy Policy, which explains how we collect, use, and store information.
By using our website and purchasing our products, you consent to this use.
10. Changes to these terms
We may update these Terms and Conditions from time to time.
The version published on our website at the time of purchase will apply.
11. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.
